Customer Service Representative Recruitment at Toc Consult: This is to inform the general public that Toc Consult offers Job in the area of Customer Service. See, application deadline,work level,job specialization,job location,job type and method of application below!
JOB SUMMARY BELOW
- Company: Toc Consult
- Deadline Date: 22nd April, 2022
- Specialization: Customer Service
- Work Level: Experienced (Non-Manager)
- Job Type: Full-Time
- Experience: 3-5 years
- Location(s): Lagos
Job/Company Description:
Toc Consult, a consulting firm that engages in all HR-related services, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Ojota, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions
- Processing orders and requests from the various channels
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Bachelor’s Degree in English or any social science courses
- A minimum of 2 years experience in customer service position
- Proven work experience in community pharmacy will be an added advantage
- Positive and hardworking attitude
- Good understanding of English and must be able to read, speak and write in English
- Ability to multitask, prioritize and manage time effectively
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Must be open to shift work.
Method of Application
Interested and qualified candidates should send their CV to: toc.consult@gmail.com using the Job position as the subject of the mail.
